GENERAL PROVISIONS

1. DATA CONTROLLER
 
The controller of the personal data collected on the website is: 
 
  • Name / Operator:Frangano.lt
  • Individual activity certificate No.:778765
  • VAT payer code:LT100019792013
  • Contact email:info@frangano.lt
This Privacy Policy governs the principles and procedure for the collection, processing, and storage of personal data of visitors and buyers (hereinafter referred to as the User) of the online store frangano.lt (hereinafter referred to as the Website).
The website operator undertakes to ensure the security of Users' personal data and the protection of their rights in accordance with the General Data Protection Regulation (GDPR), the Law on the Legal Protection of Personal Data of the Republic of Lithuania, and other legal acts.

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2. WHAT DATA IS COLLECTED AND WHY?
 
The Website collects and processes the following data only for the purposes specified below:
 
  • Order fulfillment and e-commerce:in order to accept, process, and deliver the perfumes or cosmetics you purchase, we collect: the User's first name, last name, delivery address, phone number, email address, information about the ordered items, and payment details.
  • Legal basis:performance of a contract (conclusion of a purchase-sale agreement).
  • Administration of inquiries:when you contact us by email or through the website forms, we process your email address and the content of your message so that we can respond to your questions.
  • Legal basis: legitimate interest (customer service)
  • ​For service improvement: We analyze overall visitor traffic so that we can offer the most relevant assortment and plan page navigation more conveniently.
  • ​For communication: We inform you about your order status, and for customers who have expressed interest, we send special offers and news.

​3. USE OF COOKIES

​To ensure the smooth operation of the website and adapt it to your needs, we use cookies (cookies):

  • ​Essential cookies: They are enabled automatically because they are necessary for core functions – saving the shopping cart and securely connecting to payment systems.
  • ​Analytics and marketing cookies: These cookies are used only with your consent, which you can change at any time. They help us understand visitors' needs and show you relevant content and offers that match your interests.
  • The cookies used on the website help ensure the technical operation of the online store and allow for more convenient browsing.
    You can change your browser settings and disable cookies at any time, but this may disrupt the operation of some website functions.

​4. DATA SECURITY AND TRANSFER

User data is secure and confidential. It is transferred only to those partners who directly help fulfill your order:

  • For payment collection:data is transferred to licensed payment institutions or banks for processing and confirmation of the purchase amount.
  • For product delivery:your first name, last name, address, and phone number are transferred to courier and parcel locker services (Omniva,LP Express,DPDor other logistics partners) so that the goods can reach you.
  • When processing the personal data you provide to us on behalf of the user, the requirements of data protection legislation will be observed.

​5. YOUR RIGHTS OF CHOICE

​You always remain the owner of your data:

  • ​You can review the information you have provided at any time.
  • ​You have the right to request that outdated data be updated or deleted by contacting us via email 
  • ​You manage cookie settings yourself in your browser.